Privacy Policy

Welcome to ChenillePatches.us!

Welcome to ChenillePatches.us! Your privacy is very important to us, and we want you to feel safe when visiting our site. This policy explains how we collect, use, and protect your information. By using our services, you agree to the practices outlined in this policy.

About Us

ChenillePatches.us is a U.S.-based company that designs and manufactures custom chenille patches for various needs, like uniforms and varsity jackets. We collect the necessary information to make sure your order process runs smoothly.

Information We Collect

We only gather information needed to process your orders, respond to inquiries, or improve your experience. This includes:

• Personal Information: Your full name, email address, phone number, shipping and billing addresses, and business name if applicable.
• Order Details: Information about your patch design, quantity, product choices, and any personalization requests.
• Payment Information We do not store your credit card details. All transactions are securely processed by trusted third-party payment services such as Stripe or bank transfers.
• Technical Data: Your IP address, browser type and version, time zone, operating system, and device type.
• Usage Data: Information on how you interact with our site, such as pages visited, clicks, and time spent.
• Cookies & Tracking Tools: Small files used to improve your browsing experience and provide personalized content.

How We Collect Your Information

We collect data through direct interactions and automated processes:

• Directly From You: When you place an order, contact us via form, chat, or email, request a quote or sample, or subscribe to our newsletter.
• Automatically: Through cookies, analytics tools like Google Analytics, and server logs as you browse our site.
• From Third Parties: Such as payment processors when you complete a purchase, or social media platforms if you engage with us there.

Why We Collect Your Data

Your data helps us serve you better. We collect information to:

• Process and deliver your custom patch orders.
• Communicate with you about order status, design approvals, or any updates.
• Provide effective customer service and support.
• Improve our website, products, and overall customer experience.
• Send you marketing offers only if you provide your consent.
• Comply with legal and administrative requirements.

How We Use Your Information

We use your information in specific ways to fulfill our commitments:

• Order Fulfillment: Your contact and order details are essential for fulfilling our contract with you.
• Customer Service: Your contact and usage information helps us provide efficient support.
• Marketing: We use your email for marketing only with your explicit consent.
• Security & Improvement: Technical and usage data help us prevent fraud, understand website performance, and make improvements.
• No Selling: We promise that your personal information will never be sold or rented to anyone for any reason.

Data Retention

We keep your information only as long as necessary:

• Order Data: Kept for several years for tax and accounting needs.
• Marketing Data: Retained until you unsubscribe or request deletion.
• Customer Service Chats: Typically kept for about 12 months.

You can always ask us to delete your data, and we will comply unless obligated to keep it for legal reasons.

How We Protect Your Information

Security is our top priority. We take technical and organizational steps to protect your data:

• SSL Encryption: Our entire website uses SSL encryption to secure data transmission online.
• Secure Payments: All transactions go through secure third-party payment gateways.
• Regular Scans: We conduct frequent malware scans to identify and address potential threats.
• Restricted Access: Access to your personal information is limited to team members who need it to do their jobs.

Your Privacy Rights (U.S. Users)

As a U.S. user, you have certain rights regarding your data, which may include:

• Access: You can request a copy of the data we hold about you.
• Rectification: You can ask us to correct any inaccurate information.
• Right to Know: You have the right to know how we use your data.
• Right to Withdraw Consent: You can unsubscribe from marketing emails at any time.
• Right to Deletion: You can request the deletion of your data, subject to legal obligations for retention.

Cookies Policy

Cookies help us understand how our website is used and personalize your experience. Here’s a summary:

• Essential Cookies: Crucial for website functionality, such as your shopping cart.
• Performance Cookies: Help us analyze website navigation for improvements.
• Functional Cookies: Remember your preferences (e.g., location) to enhance your experience.
• Targeting Cookies: These are used for advertising, but only if you opt in.

You can manage or delete cookies through your browser settings. Keep in mind that disabling certain cookies might affect how our website works.

Third-Party Services

We use third-party services to improve our operations:

• Payment Processors: Such as Stripe.
• Email Marketing Tools: These are used only if you've opted into our emails.
• Analytics Tools: Like Google Analytics, to track website traffic. These third parties have their privacy policies, which we encourage you to review for more details.

Youngsters Privacy

Our website is not meant for children under 13. We do not knowingly collect personal data from minors. If you think we have inadvertently collected information from a child, please contact us right away, and we will delete it promptly.

Modifications to This Privacy Policy

We may update this Privacy Policy from time to time. Any major changes will be communicated via email if you are subscribed or by posting a notice on our website. We recommend checking this policy regularly for updates.