Shipping Policy

Effective Date: 14/11/2025
Business Name: Chenille Patches US
Website: https://chenillepatches.us/

Thank you for shopping with Chenille Patches US! We strive to offer a smooth and reliable shopping experience. Below is our shipping policy outlining processing times, delivery estimates, and related details.

Order Processing & Shipping Times

Processing Time: 1–2 business days
Delivery Timeframe: 9–10 business days (Monday–Friday)
Order Cut-Off: 4:00 PM (GMT-06:00) Central Standard Time
Total Estimated Delivery: 10–12 business days

Shipping Information

Method: Standard Shipping within the United States
Rates: Free shipping on every order
Address: Orders are shipped to the address provided during checkout

Order Changes

If you need to update your order, email us at sales@chenillepatches.us promptly. Changes might not be possible once your package has shipped.

Lost or Late Deliveries

For assistance with missing or delayed packages, contact us at sales@chenillepatches.us

Order Tracking

After your order ships, you will receive a confirmation email with tracking information within 24–48 hours.

Cancellations

You may cancel your order before it is shipped
To cancel, email sales@chenillepatches.us
Refunds will be issued according to our Return & Refund Policy

Incorrect Address

Please verify your address before placing an order. Chenille Patches US is not responsible for shipments sent to incorrect addresses. To make corrections before dispatch, email sales@chenillepatches.us. Additional fees may apply.

By placing an order, you agree to this Shipping Policy. For more information, don’t hesitate to get in touch with us at sales@chenillepatches.us. or refer to our Privacy Policy and Terms of Service.

For assistance, reach out to our customer support team.

Email: sales@chenillepatches.us
Phone: +1 (970) 480-8155
Address: 624 S Boston Ave, Tulsa, Oklahoma, 74119, USA